GopuffOn-demand deliveryHigh-volume, multi-market supply
How Gopuff reduced manual touch in high-volume supply onboarding.
From spreadsheet-driven reviews to a unified pipeline where ops and compliance see the same truth.
Gopuff needed to move thousands of applicants through background checks, document uploads, and activation without losing visibility or creating risk. Regi helped centralize the pipeline, surface exceptions, and give ops a single place to see where supply was stuck.
Before Regi: speed vs. control tradeoffs everywhere
- Multiple systems (ATS, forms, spreadsheets) made it hard to see where applicants were stuck.
- Manual ID and document checks created review backlogs during peak hiring periods.
- Ops and compliance teams had different views of who was actually ready to go live.
- Exception handling (edge cases, escalations) lived in email and ad-hoc Slack threads.
After Regi: one pipeline from apply → verified → live
- Single queue for applications with AI-assisted triage and clear next steps for reviewers.
- Documents flow into structured review queues with validation and confidence signals.
- Ops and compliance share one record of every decision, reason code, and change.
- Exceptions become structured “cases” instead of buried threads.
Workflows we actually wired up.
These are the flows that changed day-to-day work for the team—not just a new dashboard.
- End-to-end supply onboarding pipeline with stages owned by ops and compliance.
- Document intake and validation for driver licenses, insurance, and eligibility docs.
- Exception routing for mismatched data, unclear documents, and edge cases.
- Alerts and views for markets that are at risk of running short on active supply.
Want to map your flow like we did for Gopuff?
Bring one real workflow and we’ll walk it end-to-end inside Regi—no generic demo.