RegiSupport
Tracked, triaged, and resolved — without a BPO.
Replace expensive, opaque BPO operations with AI agents that actually understand your platform. Every ticket is tracked, triaged by urgency and type, and routed to the right response — automated or human. You get complete audit trails, real-time dashboards, and response triggers that fire instantly instead of waiting in a queue.
What this solves
Features
Built for platform scale.
Everything you need to run this workflow at high volume.
AI-powered triage
Automatically classify and prioritize inbound tickets by urgency, type, and context — no manual sorting.
Automated response triggers
Fire instant, accurate responses for common issues using platform context and configurable rules.
Full conversation tracking
Every interaction logged with timestamps, resolution status, and agent attribution — nothing falls through the cracks.
Smart escalation paths
Route edge cases to human reviewers with full context attached, so they can resolve without re-asking.
Real-time ops dashboards
Monitor volume, resolution rates, CSAT, and SLA compliance across every channel and category.
Multi-channel inbox
Consolidate email, in-app messages, SMS, and chat into one unified queue with consistent tracking.
Same security and audit layer as all Regi products.
Role-based access, audit trails, and validation workflows included. No separate security review needed.
More modules
Complete your onboarding platform.
Start with one module, expand as your needs grow.